Nathy Gaffney sits down with Andrew Webster from ExperiencePoint and Phuel’s Jake James to unpack the three acts of AI: adoption, replacement and reimagination.
Most organisations are using AI, but are they seeing meaningful results? Nathy Gaffney is joined by Andrew Webster, VP of Organisational Innovation at ExperiencePoint, and Phuel's AI Practice Lead Jake James to explore the three acts of AI: adoption, replacement and reimagination. They discuss why many businesses get stuck measuring usage instead of outcomes, the risks of restricting access to AI, and how leaders can help teams move from experimentation to genuine transformation. The conversation also examines AI's impact on jobs, the concept of an "imperfect human premium", and what organisations can do to avoid optimising themselves into irrelevance.